FAQ
Does my VIP upgrade include a ticket?
No, this is a ticketless upgrade. You will need to purchase a ticket to the show separately. Tickets are available HERE.
When do I need to arrive for this event?
VIP check-in times are listed below. Please arrive at the time listed for your show.
Upon arrival, look for the black "VIP" flags near the venue's main box office, which indicate the check-in location.
| Date | City | VIP check-in |
| Aug 10 | Denver, CO | 3:00 PM |
| Aug 12 | Dallas, TX | 3:00 PM |
| Aug 14 | The Woodlands, TX | 3:00 PM |
| Aug 16 | Biloxi, MS | 3:00 PM |
| Aug 17 | Alpharetta, GA | 3:00 PM |
| Aug 19 | West Palm Beach, FL | 3:00 PM |
| Aug 20 | Tampa, FL | 3:00 PM |
| Aug 22 | Raleigh, NC | 3:00 PM |
| Aug 25 | Gilford, NH | 3:00 PM |
| Aug 27 | Virginia Beach, VA | 3:00 PM |
| Aug 29 | Cincinnati, OH | 3:00 PM |
| Aug 30 | Tinley Park, IL | 3:00 PM |
| Aug 31 | Noblesville, IN | 3:00 PM |
| Sep 2 | Maryland Heights, MO | 3:00 PM |
| Sep 3 | Milwaukee, MI | 3:00 PM |
| Sep 6 | Camden, NJ | 3:00 PM |
| Sep 7 | Hershey, PA | 3:00 PM |
| Sep 10 | Toronto, ON | 3:00 PM |
| Sep 11 | Montreal, QC | 3:00 PM |
| Sep 13 | Mansfield, MA | 3:00 PM |
| Sep 14 | Hartford, CT | 3:00 PM |
| Sep 16 | Holmdel, NJ | 3:00 PM |
| Sep 19 | Clarkston, MI | 3:30 PM |
| Sep 18 | Burgettstown, PA | 3:00 PM |
| Sep 23 | Albuquerque NM | 3:00 PM |
| Sep 24 | Phoenix, AZ | 3:00 PM |
| Sep 26 | Las Vegas, NV | 3:00 PM |
| Sep 29 | Darien Center, NY | 3:00 PM |
| Oct 1 | Charlotte, NC | 3:00 PM |
Where can I download my meet and greet photo?
You can download your photo HERE. Photos are typically ready shortly after the meet and greet, but can take up to 48 hours in some cases. Please check back later if you don't see your photo yet.
Does my VIP upgrade cover more than 1 ticket?
No, each VIP upgrade is only good for 1 person/ticket.
What do I need to bring with me to gain entry?
Shortly after placing your order you will receive an email receipt from us. Simply print it out or display on your phone at the show. You'll also need to bring your show ticket with you, which must be purchased separately.
Is there an age limit for the event?
The event is all ages. However, some concert venues impose their own age restrictions so please check with them if you're concerned.
Can I accompany a minor to the event without buying an upgrade?
Minors under the age of 13 may be accompanied by 1 adult/guardian, however the adult/guardian must have a ticket to the concert. Otherwise the concert venue will not allow entry. Only the VIP upgrade purchaser will receive the included merchandise and participate in the meet and greet.
Can I get a refund for my upgrade?
Due to their limited nature, all upgrades are non-refundable and non-exchangeable. However, you are welcome to re-sell your upgrade. Just make sure they get a copy of your vip upgrade email receipt, and that you notify us of the change at support@flysouthvip.com.
Still have questions? Contact us at support@flysouthvip.com.